Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Hortentia Lodge, we believe online casino gaming should be an enjoyable form of entertainment. Casino games are designed with a house edge, meaning over time, the odds favour the casino. Never gamble with money you cannot afford to lose, and do not view gambling as a way to earn money or solve financial problems.
Age Verification
Online casino gaming in South Africa is restricted to individuals aged 18 years and older. This is a legal requirement. By accessing our website and participating in any gaming activities, you confirm that you are at least 18 years of age and meet all local legal requirements for gambling in your jurisdiction.
If you are under 18, please do not use this site. If you suspect underage gambling, contact the National Gambling Board of South Africa or local authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses by gambling with larger amounts to recover money lost
- Hiding gambling activities or the amount of time spent gambling from family and friends
- Gambling with money intended for bills, rent, groceries, or other essential expenses
- Neglecting work, school, family, or social responsibilities due to gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Lying about gambling or the amount of money spent
- Borrowing money to fund gambling activities
- Using gambling to escape stress, anxiety, depression, or personal problems
- Failed attempts to reduce or stop gambling
- Gambling for longer periods than intended
If you recognize any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Player Protection Features
Many online casinos and betting platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Betting Limits: Restrict the maximum stake you can place on individual bets
- Reality Checks: Receive regular reminders during gaming sessions about how long you've been playing and how much you've spent
- Self-Exclusion: Voluntarily exclude yourself from online casinos for a set period (typically 6 months to several years)
- Cool-Off Periods: Take temporary breaks from gambling to reassess your habits
Use these tools proactively to maintain responsible gaming habits.
Seek Help: Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Below are trusted organizations that provide confidential support:
South Africa
- National Gambling Board (NGB) – Government regulator for gambling in South Africa
www.ngb.org.za - South African Responsible Gambling Foundation (SARGF) – Dedicated to problem gambling prevention and treatment
Support and resources for those affected by problem gambling - SADAG (South African Depression and Anxiety Group) – Mental health support
Helpline: 0800 567 567 (toll-free)
International Organizations
- GamCare (United Kingdom) – Free, confidential support and information
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Free counselling and support
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Evidence-based resources and support
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Confidential helpline and resources
www.ncpgambling.org
Take Action Today
If you believe you have a gambling problem, please reach out for help immediately. Problem gambling is treatable, and support is available. There is no shame in seeking assistance — it is a sign of strength.
Contact a support organization listed above, speak with a healthcare professional, or call a helpline in your country. Your mental health and financial wellbeing matter.
At Hortentia Lodge, we are committed to promoting responsible gaming. If you have any concerns about your gambling habits or need additional resources, please do not hesitate to contact us or reach out to one of the organizations above.